SAMALI DEY
Detail-oriented Operations Executive with hands-on experience in customer service, front office operations, and co-working space management. Proven ability to resolve complaints, coordinate processes, and maintain high service standards.
- Diploma in Hotel Management (3 Years)
Hotel Operating Training School, Kolkata - Higher Secondary (W.B.C.H.S.E) – 2016
- Madhyamik (W.B.B.S.E) – 2014
- Project Management Course (6 Months) – Internshala
Operations Executive | Workafella Co-Working Space, Hyderabad
- Collaborated with team members to achieve operational targets
- Handled complaints with calm and solution-oriented communication
- Maintained clean and safe working environments
- Engaged with customers to understand needs and deliver excellent service
- Achieved service time and quality benchmarks
- Built strong professional relationships
Front Office Executive | The Orchids International School, Hyderabad
- Managed and resolved customer and parent queries
- Addressed complaints through active listening
- Trained and mentored staff for improved performance
- Ensured regulatory compliance and safety standards
Front Office Executive | IKEA Co-Working Space, Hyderabad
- Supported daily front office operations
- Delivered customer-focused complaint resolutions
- Maintained courteous client relationships
Product Manager Intern | Internshala (Online)
- Completed product management training and live projects
- Learned market research and product lifecycle management
Casual Training Intern | Taj Bengal, Kolkata
- Handled customer concerns and escalated major issues
- Maintained service standards and operational safety
Front Office & Housekeeping Intern | Pride Plaza Hotel, Kolkata
- Delivered premium customer service
- Monitored operations to meet targets and forecasts
- Ensured compliance with internal policies
Operations Executive with experience in customer service, front office management, and co-working space operations. Skilled in complaint resolution, team collaboration, process coordination, and service excellence.
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